Support

A candidate cannot get past the camera check

Almost always a browser without camera permission, or a virtual camera app running. Ask them to use Chrome or Safari, allow the camera, and close anything like OBS. They can retry three times.

A candidate is waiting and I cannot decide

Open the report from your calendar entry and admit or hold from there. After three minutes the candidate is offered a way out and your recruiter's address, so nobody is stranded.

Sessions are not appearing on their own

Nothing is connected, or the person who booked the interview has not connected their calendar. Your dashboard shows how many people on the account have. The room link avoids the problem entirely.

Can a candidate skip verification?

Only if the invite they were sent points at the real meeting rather than at Confiri. Your dashboard says how many upcoming interviews are exposed that way, and how to close it.